Returning pet supplies can be tricky. Whether it’s the wrong size for your furry friend, a toy that went untouched, or a product that didn’t meet expectations, understanding a store’s return policy saves time, money, and headaches. PetSmart, one of the leading pet supply retailers, has a return policy tailored to help pet owners shop with confidence.
Today, we’ll break down everything you need to know about the PetSmart return policy—from eligible items to tips for smooth returns.
Why Knowing PetSmart’s Return Policy Matters
Pet supplies aren’t always simple purchases. Mistakes happen—whether it’s misjudging the size of a dog crate, buying the wrong fish filter, or receiving a damaged item through delivery. Understanding the return policy up front ensures you won’t feel stuck with the wrong product.
PetSmart offers a flexible return process to keep things stress-free for pet owners. Let’s explore how it all works.
Overview of PetSmart’s Return Policy
PetSmart’s return policy allows customers to return most items—whether purchased in-store or online—within 60 days of the purchase date. They accept returns as long as you meet the guidelines and provide proof of purchase, such as a receipt or online order confirmation.
For hassle-free returns, ensure the item is in its original condition and packaging. Here’s the key takeaway—it’s about being prepared before you start the process, whether you physically visit the store or choose to mail it back.
Quick Facts About PetSmart Returns
- Return Window: 60 days from purchase.
- Receipt Required: Proof of purchase is necessary for all returns.
- Condition of Items: Items must be in original condition, unaltered, and unopened (except for defective products).
What Items Are Eligible for Returns?
Here are the types of purchases PetSmart accepts for returns within the 60-day window.
Eligible Items Include:
- Pet Toys & Accessories: If your pet isn’t interested, you can return unused toys or accessories like harnesses and leashes.
- Food Products: Unopened bags of pet food can be returned. If food doesn’t work well for your pet, some locations may offer an exchange or refund for opened products.
- Pet Habitats & Aquariums: Cages, tanks, and habitats that haven’t been set up are returnable.
- Electronics & Equipment: Filters, heaters, and automatic feeders are returnable if they are new or defective.
- Online Purchases: Most items purchased online can be returned via mail or at your local store.
Exclusions to Keep in Mind:
- Live Animals & Fish: PetSmart typically does not allow live animals to be returned unless they qualify for the health guarantee (fish often come with a 14-day health guarantee).
- Gift Cards: All gift card purchases are final and non-refundable.
- Custom Orders: Personalized or custom pet tags and engraved products cannot be returned or exchanged.
Conditions for Returning Items
If you’re planning a return to PetSmart, here are a few important guidelines to know before starting the process.
Receipt Is a Must
PetSmart requires a proof of purchase—either a receipt or an online order confirmation—to process your return. No receipt? You may still qualify for store credit, but refunds are not guaranteed without proof of purchase.
Return Window Limits
Returns must be completed within 60 days of purchase. Miss this window, and your return might not be accepted.
Opened Food and Defective Products
While most items need to be unopened for a full refund, PetSmart makes exceptions for defective products and poorly performing pet food. These are handled on a case-by-case basis, so be sure to explain the issue to a store associate.
The Return Process Step-By-Step
Returning an item to PetSmart is a simple process, whether you shop in-store or online.
How to Return Items at a PetSmart Store
- Gather Your Items: Bring the item, original receipt, and all packaging.
- Visit Any Location: Stop by any PetSmart location and head to the Customer Service desk.
- Explain Your Return: Be ready to explain the reason for the return (wrong size, didn’t work, etc.).
- Get Your Refund: Approved returns receive refunds to the original payment method. For cash or card purchases, refunds are processed immediately.
How to Return Online Orders by Mail
- Locate Your Order Details: Find your emailed order confirmation or login to your PetSmart account.
- Print the Return Label: Follow the return instructions on their website to get your label.
- Pack It Securely: Make sure all the components and packaging are intact.
- Send it Back: Drop it off at your nearest shipping carrier, following PetSmart’s instructions.
Tips for Making Returns Easier
Here are a few tips to make your return experience seamless and stress-free.
- Keep Receipts: Always hold onto your receipt or email confirmation until you’re certain you’ll keep the product.
- Act Quickly: Try to start the return process as soon as possible—don’t wait until the 60-day deadline is near.
- Be Honest: Describe why the return is necessary when speaking to store associates.
- Check Local Store Policies: While most policies are universal, some locations handle unique cases differently.
How Does PetSmart Compare to Other Pet Store Return Policies?
PetSmart’s return policy aligns with or beats competitor standards in the pet retail industry.
- Petco: Offers a similar 60-day return policy for most items, with a focus on unopened returns. Their live animal guarantee lasts 30 days.
- Chewy: A standout among competitors, Chewy offers a “no time limit” hassle-free return policy. Just contact their customer service team to initiate a return.
- Walmart (Pet Section): Walmart’s pet section aligns with its standard 90-day return policy for most products, but live animal purchases are not returnable.
The Verdict
PetSmart holds its own with a reliable and reasonable policy that provides flexibility for pet owners. While competitors like Chewy offer more leniency, the majority of returns at PetSmart can be managed seamlessly if the guidelines are followed.
Understanding Return Policies = Smoother Shopping
Shopping for your pet comes with the unique challenge of ensuring products meet their specific needs. By understanding the PetSmart return policy, you’ll be prepared for any mishaps and can confidently choose the best products for your furry (or scaly) friend.
Have you made a return at PetSmart? Share your story or tips in the comments below! Your insights can help fellow pet lovers make their shopping experiences even better.
